Most orders are shipped from our Trenton, Michigan warehouse. However, we also ship from nine other warehouses across the United States and, due to parts availability and your location, may ship some or all of your parts from our satellite warehouses. If your order is split and ships from multiple locations be aware that you will not be charged any additional shipping charges for this service. The shipping charge you are quoted when you place your order is all you will pay.
We use FedEx, USPS and UPS to deliver your packages. The carrier and service that we select depends on distance, delivery schedule, cost, and parts stocking location as well as a number of other factors.
If you wish to return an item please use the Product Returns form to request a Returned Merchandise Authorization (RMA) number BEFORE returning the item. Complete the form and submit it and an RMA number will be e-mailed to you. The RMA number must be clearly marked on the package when it is returned or the package will be refused and returned to you.
Unopened items in their original packages may be returned for refund or exchange. When returned, both the item and the packaging must be returned in "like new" condition or a refund will not be issued. Apparel and helmets must be returned with all tags and attachments still attached. Items returned without tags or attachments are not eligible for refund.
Returned merchandise must reach us within fourteen (14) days of the original shipping date.
Customer is responsible for all return shipping costs.
Items that have been opened or installed are not returnable unless defective.
Headsets and CB radios are not returnable; defects are covered by the manufacturer's warranty.
Items originally sold with 'Free Shipping' will be refunded minus the actual shipping costs if returned for refund.
Close-out and discontinued items are non-returnable. All sales of close-out and discontinued items are final.
DEFECTIVE ITEMS: We will pay for return shipping costs for defective items returned within 7 days of receipt. A replacement for a defective item will be shipped only after the original item is returned, examined and determined by us to be defective. Claims for defective headsets or CB radios will be handled by their respective manufacturers. Contact us if you need assistance contacting them.
SHIPPING ERRORS: If you receive an item that is not what you ordered please contact us immediately using the Product Returns form. We will correct any shipping errors at no additional cost to the buyer.
Make sure you don't miss interesting happenings by joining our newsletter mailing list. You'll get a note from us no more than once each week detailing specials, new item announcements, and events. You'll even receive special discounts that aren't available anywhere else.
And don't worry - we don't do spam. Ever.